Returns & Exchanges
At Props, we stand behind our high-performance electronics and offer a 30-day window for returns or exchanges to ensure you are completely satisfied with your tech. All returned items must be in their original packaging with all included accessories and documentation.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive your RMA number.
Prepare the Device
Perform a factory reset to clear personal data and securely pack the electronic device in its original box with all cables and manuals.
Ship It Back
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing