Frequently Asked Questions
Everything you need to know about your Props electronics and orders.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
Do Props products come with a warranty?
Yes, all Props electronics include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for electronics?
You can return your items within 30 days of purchase. The product must be in its original packaging with all accessories included to be eligible for a full refund.
Are batteries included with my device?
Most of our wireless devices come with pre-installed rechargeable batteries. For products requiring external batteries, please refer to the 'In the Box' section on the specific product page.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.